FAQS

1.Could you introduce your company?

Thank you for expressing your interest in our company. It's my privilege to provide you with a concise overview. Our company is a group company consisting of 9 factories and 11 sales offices. Spanning across a production area of 60,000 square meters, we have a significant manufacturing footprint. Our product portfolio is diverse, encompassing metal crafts such as badges, keychains, coins, and medals. Additionally, we specialize in embroidery crafts, soft PVC or silicone - based items, and an array of lanyards and straps. Over the past 42 years, through continuous growth and innovation, we have established ourselves as a trusted and reputable supplier to numerous renowned companies, including Disney, McDonald's, and Starbucks. This long - standing success is a testament to our commitment to quality, innovation, and customer satisfaction.

2.Are you a factory or a trading company?

We are a direct factory with our own production base for each step from the raw material to finished items for 42 years already. We even have our own plating production line. If you're considering a trip to China, we wholeheartedly invite you to pay a visit to our factory. We're eager to offer you a firsthand tour, showing you every nook and cranny of our facilities. This way, you can gain an in - depth understanding of our production capabilities, quality assurance measures, and the craftsmanship that goes into each of our products. It would be quite helpful for our further cooperation and development.

3.What's the minimum order quantity?

As a direct factory, we pride ourselves on our flexibility. For most of our products, we do not impose a rigid minimum order quantity (MOQ). However, it's important to note that the larger the order quantity, the more favorable the unit price will be. This is due to economies of scale, which allow us to pass on cost savings to you.

To help you optimize your costs, based on our experience and a comprehensive cost - benefit analysis, we generally recommend that clients consider an initial order quantity of 300 pieces. This volume often strikes a balance between cost - effectiveness and inventory management.

That being said, we understand that every business has unique requirements. Please feel free to share your actual quantity needs with us. We are committed to working closely with you to accommodate your requests. Once we have a clear understanding of your order volume, we will promptly prepare and send you a detailed and competitive quotation.

We look forward to collaborating with you and meeting your business needs.


4.Can I make my own logo?

Thank you for your inquiry. We specialize in providing custom - designed products, and the majority of our production is based on clients' designs.

If you have a clear concept and already possess a well - crafted design in a vector format such as PDF or AI, we would greatly appreciate it if you could share it with us. This will enable us to initiate the production process promptly and accurately.

In case you only have a rough idea or perhaps a hand - drawn draft, please do not hesitate to send it over. Our team is more than eager to assist in developing the design. Our experienced designers are proficient in transforming these initial concepts into production - ready artworks. Subsequently, our highly skilled production team will bring your design concepts to life with meticulous precision and top - notch craftsmanship.

We look forward to collaborating with you to create the perfect product that meets your expectations.


5.Can I get a sample of the product?

Absolutely, no problem at all. I'm delighted to assist you with your sampling needs.

I'd like to clarify your requirements. Do you prefer to receive a sample customized with your own logo, or would a random sample from our previously - produced items, which can serve as a quality reference, be sufficient for your initial evaluation?

If you opt for a sample with your own logo and specific requests, I will need your kind cooperation in providing the design files and the detailed size specifications. Once you have approved the quoted sample charge, I will immediately commence the sample - preparation process, ensuring that it meets your exact expectations.

On the other hand, if you are interested in random samples from our existing inventory, please share your preferences regarding the style or any specific needs you may have. Additionally, kindly provide the shipping destination. Based on this information, I will promptly prepare the samples and also provide you with the exact shipping cost.

Thank you for your attention to these details. I'm looking forward to serving you and helping you make an informed decision.

6.Do you have any stock products available for reselling?

Thank you very much for your recent inquiry. Our company primarily specializes in custom - designed items. In fact, 90% of the products we manufacture are crafted according to our clients' specific requests.

While we do maintain a limited inventory of stock items, the selection available is relatively restricted.

To better serve you and provide more detailed and accurate information, could you kindly share with us the following details regarding the items you are interested in? This includes approximate dimensions, any reference designs you may have in mind, the target market for the products, and the quantity you intend to order. With this information, we will be able to offer you comprehensive details, such as production timelines, cost estimates, and material options.

Given our highly competitive minimum order quantity (MOQ) for custom - designed products, we would like to suggest that you consider creating a completely bespoke item tailored to your unique needs. This way, you can fully leverage our design and manufacturing capabilities to bring your vision to life.

We are eagerly looking forward to your response and the opportunity to work together with you to achieve your business goals.


7.Could you tell me the production and delivery time?

Certainly. Since we specialize in custom designs, the production and delivery timelines can vary significantly depending on the nature of the items and the complexity of the designs. However, here is a general breakdown of the timeframes you can expect:

1. Production Artwork: This typically takes 1 day. During this stage, we create the detailed visual representation of your product that serves as the blueprint for production.

2. Sample Preparation: You can anticipate receiving a sample within 7 - 10 days. The sample is crucial as it allows you to review the product's quality, appearance, and functionality before proceeding with mass production.

3. Mass Production: Once the sample is approved, mass production usually takes 18 - 22 days. This period involves manufacturing the quantity of products you've ordered, ensuring consistent quality throughout the production run.

Transit Time: The time it takes for your order to reach you depends on the shipping method you select. If you opt for express shipping services such as FedEx, UPS, or DHL, the delivery time will be approximately 3 - 7 working days, depending on the specific service level you choose. Faster - delivery options generally come at a higher cost but offer quicker transit times.

For more precise and detailed information, please provide us with all the relevant details of your request. This includes specific design elements, quantity requirements, any special specifications, and your preferred shipping destination. With this information, we can offer you a more accurate timeline and cost estimate.

Thank you for your interest, and we look forward to serving you.


8.Do you have any certificates?

Yes, we do. Our factory holds significant certifications and audit approvals. We are certified members of SEDEX, compliant with all 4 pillars of its ethical and responsible business practices. Additionally, we are among the audited factories for renowned brands like Disney, which is a testament to our high - standard operations and quality management.

When it comes to our products, we have comprehensive and certified test reports based on either CPSAI (Children's Product Safety Association of India) or EN - 71 - 3 (European standard for safety of toys). These reports ensure that our products meet strict safety and quality requirements.

Please feel free to share your specific needs, whether it's about product specifications, quantity, or any other details. Based on that, we can provide you with more in - depth and tailored information.

Thank you for your interest, and we look forward to working with you.

9.Do you offer after-sales service?

Yes, indeed we do. As a well - established company with 41 years of experience in this industry, we hold quality assurance and a good reputation in the highest regard. These are the cornerstones of our business philosophy. We take full responsibility for every product we offer.

For any items you purchase from us, please rest assured that if you encounter any dissatisfaction, you can always get in touch with us. We are committed to providing prompt service and will respond within 8 working hours, providing you with reasonable solutions and explanations.

Thank you for considering us as your business partner.


10.Are your products suitable for wholesale and retail?

Yes, our products are well - suited for both wholesale and retail. In fact, a significant number of our recent clientele consist of wholesalers and retailers. This versatility in our product offerings allows businesses of different scales to take advantage of our high - quality merchandise, whether they're looking to purchase in bulk for resale or in smaller quantities for direct consumer sales.

11.What’s your payment term?

Our standard payment terms are as follows:

-For most orders, we require 100% prepayment via wire transfer before production commences.

-For larger orders with a total amount exceeding USD 5000, we can offer a more flexible option. In this case, 50% of the total amount is due before production starts, and the remaining balance must be paid before shipment.

12.What services will you provide for us after we place an order?

We're thrilled to see your interest in placing an order with us. Once we receive your confirmed order, here's the comprehensive range of services you can expect:

1. Artwork Approval

We'll promptly present you with the production artwork. This detailed design showcases how your product will look in production, ensuring that every aspect meets your expectations. Your approval is crucial at this stage, as it sets the standard for the entire manufacturing process.

2. Sample Preparation

Following your approval of the artwork, we'll create samples in strict accordance with the approved design. These samples serve as a prototype, allowing you to physically assess the quality, materials, and overall finish of the product before mass production begins. This step gives you the opportunity to request any final adjustments or improvements.

3. Mass Production

Once you're satisfied with the samples and give us the green light, we'll commence mass production. Our experienced production team will oversee the process, ensuring that each unit is manufactured to the highest standards of quality and adheres to the approved specifications.

4. Shipping Coordination

When it comes to shipping, we're flexible and can accommodate your specific requirements. Whether you prefer a particular shipping method (such as air freight, sea freight, or express courier) or have specific trade terms in mind (e.g., FOB, CIF), just let us know your preferences. We'll take care of all the logistics, from arranging the shipping to handling the necessary documentation, ensuring a smooth and hassle - free delivery of your order.

In essence, working with us is straightforward. You simply communicate your needs, and we'll handle everything else, ensuring a seamless experience from order placement to delivery.